Rental Policies

Clear terms, no surprises.

Everything you need to know before you pick up your keys.

Driver requirements

Minimum driver age: 18 years; maximum 79 years. Any applicable young-driver fee is included in the reservation engine's quote.
A valid driving licence held for at least 1 year is required.
Bring your passport or government-issued photo ID. Confirm accepted deposit and payment methods with Empress before pickup.

Liability insurance is not included in the basic rate; it is an optional paid add-on and does not cover vehicle theft. Optional CDW or UCDW cost extra where offered and apply to eligible collision damage only. UCDW halves the CDW deductible for eligible collision damage; it does not mean zero excess. No Empress rental rate covers vehicle theft. Vehicle theft is not covered by any Empress protection option. This applies at all three Empress pickup locations. Available optional protections are shown in checkout for your selected pickup, car and rental product; unavailable options are not offered.
The applicable coverage, deductible and exclusions depend on the agreed protection terms. Ask Empress to confirm these before accepting any protection.

Return the car at the pickup fuel level. Each missing ⅛ tank costs US$15 before applicable fees and taxes. A quarter tank short is US$30 before fees and taxes. This charge applies only if fuel is short at return; it is not added to your booking. The written agreement quotes US$15 per eighth. For EUR rentals, confirm the EUR charge at pickup; no EUR conversion or final EUR amount is quoted here.
Unlimited mileage.

Free cancellation up to 48 hours before pickup. Use My Booking to check whether your reservation can be cancelled online. Changes require contacting Empress and are subject to confirmation.
Follow the instructions for your selected pickup location. Contact Empress about flight delays, late returns or after-hours requests; arrangements are subject to confirmation.